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SHIPPING OPTIONS Shop from home! Purchase your products online and have them shipped directly to your door step! Not Satisfied? That's OK we offer a 30-day money back guarantee. During these 30 days, if your product is defected, not the right size/color, missing part of an order, or you've simply changed your mind, you can return it for a full refund of your purhase price. So if you need to return something, or exchange it for another item, don't hesitate to contact our Customer Service representative and everything will be taken care for you! Forgot to add something to your order? Need to cancel an order? No Problem! Simply contact a Customer Service representative ASAP and tell them what you need done. We will do our best to make sure YOU are happy at all times. NOTE: If your order has already been shipped, it may not be able to be cancelled. If this is true, when you revieve your order, leave the package AS IS, get in contact with a Customer Service representative to let them know, and ship it back! NOTE: Helping US, helping YOU... If you wish to change/add something to an order that has not already been processed, when contacting a Customer Service representative, please have your order number and customer ID handy for a speedy transaction. Want to check an order status? Not a problem! Simply get in contact with the order number and customer ID that was given to you the day of your purchase, and we can tell you how soon your items will be arriving! If you don't wish to call, please login to our order status page with your customer ID and password, then type in your order number and your shipping information should be all under the order status summary. Ordering over the phone You may also call your Creative Memories consultant at 704-555-5555 during her Customer Service hours (listed on home page) and place your order with her. The products will then be shipped to her house, and you may discuss with her after that how you wish to get your products! BUT WAIT... Need your products FAST?! Your Creative Memories consultant may already have products that you need in her home! I specialize in a business where you may order online, through me over the phone, or purchase products from my Creative Memories office in the comfort of my own home. I have a supply of various Creative Memories products available from New Products to discontinued items! Please call to see if I have what you need available. If so, then you may come and pick them up or I will meet you locally to give you your items! I don't have what you need? Still not a problem! I will call other local Creative Memories consultants that I know and see if they have what you need! Either way, it's all about keeping YOu happy and getting your items in a timely manner. ATTN: Don't forget, I bring all my products to my Workshops! Can't make a workshop? No problem, feel free to stop by the desinated location and shop for your products! Options Rush Delivery (additional $10, applies for shipment ONLY) - Standard UPS (standard prices) - Overnight Delivery (additional $20 applies for shipment ONLY) - Local pickup (no charge) RETURN POLICY You have a 30-day money back guarantee on your products purchased. During this time if you are unhappy with your items, changed your mind, or the product is defected, please contact us within the 30 days, ship the items back and you will receive a full refund. If a product is broken or damaged when it arrives to you, please contact us and let us know, ship the old one, and we will ship a new one to you - free of charge. ATTN: SALE & CLEARANCE ITEMS MAY NOT BE RETURNED. If you are returning items, just because you changed your mind, please contact us and let us know, then ship the stuff back to us. Customer must pay shipping and handling. NOTE: creative Memories has a LIFETIME WARRANTY on products! Please contact us if your products break, or become damaged (certain conditions may apply). Ship your returns to: 5328 Longriver Highway Mooresville, NC 28115 Call Customer Service at 704-555-5555 between 8 a.m. and 10 p.m - seven days a week! Leslie | (Home) 704-555-5555 | 5328 Longriver Highway Mooresville, NC 28115 http://creative-memories.tripod.com | © 2008 Creative Memories | © Savannah April 2008 |